Refund and Returns Policy

Effective Date: 

Thank you for shopping at High End Toys for Adults. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help!

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition and packaging.
  • The item must not be used, worn, or damaged.
  • You must provide proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used items due to hygiene reasons.
  • Items marked as non-returnable at the time of purchase.
  • Gift cards.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return is authorized, you will receive instructions on how to return the item.

4. Refunds

After we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the item you want.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, Street: 2617 Jessie Street,Columbus,Ohio,United States.
Phone number: 740-639-0229
Email: [email protected]
Website: highendtoysforadults.com